Subject: Customer Feedback
We came for breakfast this morning about 9am. This was my first time there, but I have to say I don't think I will be back because of the poor first impression.
We were a two top, and didn't have much of a wait to be seated, though there were a lot of other people who were waiting.
What was very surprising to me was the amount of people waiting - in conjunction with the amount of tables that were open and either hadn't been bussed yet, or simply hadn't been seated. Our first thought was, "Wow the owner of this restaurant would be making a lot more money if their staff was more efficient at the turnaround time."
On the note of making more money, I understand wanting to provide a comfortable place for your customers to wait to be seated. but the size of your waiting area inside is so excessive. While people are sitting there waiting to be seated they could be sitting there eating if the space was, instead, used for tables.
People don't mind waiting, even if it is outside, if the food and the service and the overall "experience" is worth it to them.
There were no issues with my order or my food, but this was not the case with my husbands.
He ordered a cheese steak
omelette, but stipulated no green peppers, along with one of the waffles.
Our server, I believe his name was Stephen, read back or order, including no green peppers.
When our food was brought out, the omelette was covered in green peppers, which my husband can't eat. (Someone else was carrying out the omelette plate.) The server apologized and asked if he could get him something else. My husband said he didn't want anything else and to just take it off. The server again apologized. Our server was fine, we don't have any complaints about him, but it appears the kitchen has some issues. Since the server read back our order correctly, I assume the kitchen made the error.
My husband was just going to eat the waffle he ordered. But, after eating 1/3 of it, he found a hair on the plate under the waffle. Being under the waffle makes it pretty clear that is a kitchen issue. (It wasn't my husbands hair - he is bald.)
Our sever again apologized several times more during the rest of our stay. We told him we knew it wasn't his fault. But, after the error with the omelette order and then finding a hair on his waffle plate, my husband no longer had an appetite so he basically had a drink for breakfast and thats all.
I don't know if this place is ran my the actual owner, or what, but obviously who ever manages this place is a lot of the problem. A proper manager would notice the seating turnaround time and would also try to be more proactive when there is an issue. We saw our server tell the manager about both the green peppers and the waffle hair, because they had to be removed from our bill. And the manager didn't even walk over and say anything to us. We were actually very surprised about that. Obviously, the manager doesn't really care if we come back or not.
I am not writing this to try to get anything free from you. Like I said, I probably won't be back anyway. The food was "normal." It's was good enough, but I can get the same thing elsewhere. And it was just an overall bad experience for me. BUT, we live in Altamonte Springs and I like to see our local businesses prosper because it is beneficial to the whole community.
I wish you much success and hope that you will take these things into consideration. A lot of people simply don't take the time to voice their concerns with an establishment. If I didn't want you to succeed, I would be silent.
I must also be honest and tell you this letter ( and any responses ) will be shared publicly on my blog.
Thank you for your time.